The staff at Scooters and Mobility Geelong are meeting the challenge of COVID-19 “head on” for their older clientele, according to manager Mark Dillon.
“Generally, our clients are from an older age bracket and are very health conscious,” the Whittington father-of-one says.
“They know that they can deal with us in a safe environment where everyone’s health is the highest priority.”
While clients are spending less time outside of home, their need for mobility and independence is as important as ever, Mark says.
“Business has been tough, however, as we are classed as an essential service, we have been able to trade and meet our customers’ needs.
“This has ensured that our customers have been able to access supermarkets, chemists and the healthcare services that they require.”
Mark and his staff have set limits to the number of people in the store at any one time and have increased cleaning “three-fold”, along with purchasing personal protective equipment and hand sanitiser.
Staff no longer do in-home repairs and services, picking up scooters and wheelchairs from clients’ homes instead, Mark explains.
They then complete the service or repair at Scooters and Mobility’s store at 52 Charles Street, Newcomb, before returning the scooter or wheelchair fully sanitised and cleaned.
“This reduces the amount of time a staff member spends at the client’s house, which in turn reduces the chance of a transmission of COVID-19 occurring,” Mark says.
“Our customers have been amazing.
“They are happy to wait that little bit longer to get their scooter after a repair or service knowing that we are doing everything possible to protect them from COVID-19.”
