Eighty-nine-year-old Grace has had the MePACS service for over three years now.
Just before Christmas the prompt actions and speed of the MePACS team saved Grace from major surgery.
“My son Michael had said goodnight to me in my annex at 9pm that night but within two hours I had fallen over with severe stomach pains which were getting worse by the minute,” Grace explained.
“I pressed my MePACS alarm and within a minute the MePACS team called me via the alarm unit to see what help I needed and then immediately called my son.”
Michael was getting ready to go to bed when the phone kept ringing.
“I didn’t answer it initially but MePACS were really persistent and I answered on the third time where I was told something was wrong with mum,” he explained.
“So I raced down to her annex to find her vomiting and a bloated stomach so instantly I called 000. The ambulance arrived and took her to hospital where she underwent surgery to unblock a twisted bowel. The surgeon said had it been an hour later then the bowel would have died and Grace would have required major surgery to remove that part of the bowel and potentially put in a colostomy bag.
“I’m so grateful for the MePACS service to get help to my mum so quickly.”
Grace has since praised the work of the MePACS service.
“The speed of the MePACS and 000 service saved me from major surgery. I feel much safer and more secure having the MePACS service knowing I only have to press the button if anything goes wrong,” Grace said.
With Grace having the MePACS alarm, Michael admitted that he has been given peace of mind knowing his mum is safe.
“The staff are always very helpful and friendly and take a genuine interest in their client’s welfare. It’s a great service to have and worth every dollar,” Michael said
To find out more about MePACS, phone 1800 451 300 or visit mepacs.com.au.
