Mal Siriwardhane, founder and CEO of B dynamic Logistics, Australia’s leading third-party logistics company and highly respected e-commerce enabler, is urging consumers to be more alert and aware when shopping online.
“The festive season is a peak time for shopping and parcel deliveries, making it an attractive opportunity for scammers. These criminals often impersonate delivery services like Australia Post or courier companies, sending fake emails or texts to trick people into sharing personal information,” Siriwardhane said.
Siriwardane explained that there are some key things shoppers can do to avoid being delivery scammed.
Be aware of common scam tactics
Scammers are increasingly using technology including emails and SMS messaging to scam shoppers. Beware of these tactics including:
Fake tracking notifications: Scammers send messages claiming a parcel is delayed or requires action, often including a link to a fake tracking page,
Payment requests: They might ask you to pay a small ‘delivery fee’ to release your parcel, often using fake payment portals to steal your details; and
Urgent language: Be wary of phrases like ‘Your package will be returned’ or ‘Action required immediately’, designed to create panic.
“These are commonly used strategies to lure shoppers into responding to scam messages. Sadly many people fall for these tactics. Never respond to any messages by providing your personal or financial information.”
Verify the sender
Delivery scams are on the rise across the country as scammers become more astute and sophisticated in their tactics to scam Australian consumers out of their hard earned cash.
“Scammers are getting very good at copying the branding and communications of legitimate delivery companies such as Australia Post, but the devil is always in the detail,” Sirwardhane said.
“Check communications for slight misspellings or inconsistencies in the sender’s details. For instance, instead of @auspost.com.au, a scammer might use @aus-post.com.
“Cross-check notifications against the delivery company’s official website or contact their customer support directly.”
Avoid clicking on links in messages
“Sending messages with links is one of the key areas that scammers rely on as they want you to click on their link and provide your information. Never do this. Always type the official website address into your browser instead of clicking on links in unsolicited messages,” Sirwardhane said.
“Fake links might look legitimate but often redirect to scam websites designed to steal your personal or payment information.”
Use official apps
“Many delivery companies offer mobile apps for tracking parcels. Use these apps to monitor your shipments instead of relying on email or text updates,” Sirwardhane said.
Be sceptical of requests for personal information
“Delivery companies will never ask for sensitive data like bank account numbers, passwords or government ID details to reschedule a package,” Sirwardhane said.
“If a message asks for anything beyond your name and delivery address, it’s likely a scam.”
Enable two-factor authentication (2FA)
“If there is scope to strengthen security, do so. Add an extra layer of security to your online accounts by enabling 2FA, which requires a second verification step, such as a code sent to your phone,” Sirwardhane said.
“This helps to reduce scammers from accessing your accounts even if they obtain your login details. Unfortunately many scammers often find ways to get around things, but the key is to try and reduce the risk of this happening to you.”
Monitor your bank accounts regularly
“Keep on top of your banking. Keep an eye on your accounts for unauthorised transactions, especially during the busy festive period. Contact your bank immediately if you notice anything suspicious,” Siriwardhane said.
Block and report suspicious messages
“Don’t simply ignore strange or suspicious messages. Report concerning emails and SMS messages to ACCC Scamwatch or the delivery company’s fraud department. Block the sender and delete the message to avoid accidentally engaging with the scam,”
Secure your devices
“If you are shopping online, it is important to keep your devices secure. Install antivirus software and keep it updated to protect against malicious links or attachments. Avoid using public Wi-Fi to access sensitive information, especially during online shopping,” Siriwardhane said.
Stay educated and share knowledge
“While online shopping is the most convenient way to shop, it is important to ensure you keep up to date with the latest scam techniques by visiting resources like Scamwatch or following updates from your delivery service provider,” Sirwardhane said.
“Inform friends and family, especially those who may be less tech-savvy, about common scams and how to avoid them.”
Siriwardhane emphasised that legitimate delivery companies won’t ask for sensitive details or payment to reschedule deliveries. When in doubt, verify through official channels and never rush to respond to unsolicited messages. Protecting yourself from scams ensures a stress-free festive season.
