Barwon Water has doubled the membership of its Customer Advisory Committee following a good response to an expressions of interest process,
The 12 new members, who represent a cross section of age, geographic locations, gender and cultural diversity, joined the committee late last year.
The new members bring broad and diverse perspectives to the group, with experience ranging from customer service, tourism, agribusiness and renewable energy to health, arts and culture, education, and youth work.
Barwon Water managing director Shaun Cumming said he was thrilled with the response to the call for nominations.
“The Customer Advisory Committee helps put customers and our community at the heart of our strategy, services and infrastructure,” he said.
“Since 1996, the committee has been helping us respond to customer needs, involve our community in project planning and share important community knowledge.”
Mr Cumming said that in the past year alone, members volunteered more than 250 hours to deliberate and discuss Barwon Water topics – informing and influencing decisions, shaping Barwon Water priorities and sharing community insights.
“CAC advice has been invaluable, influencing our sustainable water use and digital technology programs, Customer Experience Strategy, support for customers from culturally and linguistically diverse backgrounds, and how we balance investment with customer affordability,” he said.
“We thank all the new and existing members for making a commitment to being part of the Barwon Water journey and sharing their local knowledge and experience.”
