Passengers needing extra assistance can access support from caring volunteers at Geelong Station.
Travellers Aid volunteers will be available to help passengers with their luggage, provide wheelchair support, and assist people who are blind or have low vision around the station.
Travellers Aid Australia chief executive Elias Lebbos said volunteers can also help passengers change between platforms, locate coach or bus bays, and find taxi ranks or car park drop-off zones through the free service.
“We’re proud to be expanding our services to Geelong and look forward to continuing our partnership with V/Line to support the local community,” he said.
“We’re calling for staff and volunteers to join our team, so if you’d like to help make a positive difference in your community, we’d love to hear from you.”
V/Line chief executive William Tieppo said the new service would complement existing accessibility features at the station, including boarding assistance zones and an accessible overpass.
“Travellers Aid have been helping our passengers get to their destination for many years, and we welcome their continued partnership,” he said.
“We are always looking for ways to improve passenger experience on the network, and Travellers Aid will enhance accessibility at Geelong Station.”
Minister for Public and Active Transport Gabrielle Williams said the service would be available to passengers of all ages and abilities at the station between 8am and 4pm from Monday to Friday.
“We’re delivering a more accessible public transport network for Victorians, including upgrading stations, delivering new trains and providing vital services for passengers,” she said.
Member for Geelong Christine Couzens said a new marked Travellers Aid accessible pick-up and drop-off point for cars was also being introduced at the station for passengers.
“Travellers Aid will improve the experience for passengers at Geelong Station, one of the busiest on the V/Line network, by assisting them to travel between train, coach and bus services.”
